Employee Engagement

Employee engagement, also called Work engagement discretionary effort; that is, when employees have choices, they organization’s interests or in a way that does not enthusiastic about his or her work. Employee Engagement measured by items that have been linked to key business outcomes.

Three Types of Employees

Gallup Management Journal (GMJ) surveyed U.S. employees to discover what effect employee engagement may have on team innovation and customer service delivery. Gallup researchers studied employee responses to several items about innovation in the workplace to see which factors differed most strongly among engaged employees (16% of respondents), those who were not engaged (69%), and those who were actively disengaged (15%) – Note that 84% of Employees are “Not-Engaged”

Gallup research has shown that engaged employees are more productive, profitable, safer, create stronger customer relationships, and stay longer with their company than less engaged employees. This latest research indicates that workplace engagement is also a powerful factor in catalyzing “outside-the-box” thinking to improve management and business processes as well as customer service.

When GMJ researchers surveyed U.S. workers, 59% of engaged employees strongly agreed with the statement that their current job “brings out [their]most creative ideas.” On the flip side, only 3% of actively disengaged employees strongly agreed that their current job brings out their most creative ideas.

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