The hidden room for improvement in the mortgage process

Posted in: Mortgage- Sep 10, 2010 1 Comment

I just wrote this in HousingWire…what do you think? Please post your comments. “Extra! Extra! Read all about it, Mortgage Bank wins customer service award!” Sadly, that is a headline we rarely see in the mortgage industry. Banks in general and the mortgage industry in particular have a questionable record when it comes to customer […]

What if culture change cost no money and was fun?

Posted in: Change, Contrary Advantage, Diversity, Engagement- Sep 01, 2010 No Comments

My conscious interest in change dates back to the Cuban Revolution in the 1950’s and later was reinforced by memories of the devastation in Germany after World War II. Then traveling or living in conflict-ridden areas, the question of how to make change that did not trigger a backlash or cause so much destruction became […]

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