I just wrote this in HousingWire…what do you think? Please post your comments. “Extra! Extra! Read all about it, Mortgage Bank wins customer service award!” Sadly, that is a headline we rarely see in the mortgage industry. Banks in general and the mortgage industry in particular have a questionable record when it comes to customer [...]
What if culture change cost no money and was fun?
My conscious interest in change dates back to the Cuban Revolution in the 1950′s and later was reinforced by memories of the devastation in Germany after World War II. Then traveling or living in conflict-ridden areas, the question of how to make change that did not trigger a backlash or cause so much destruction became [...]
15 Tips for Respectful Dialogue
In your own words, why are each of these tips important? Welcome the truth. Keep body language open. Uncross arms and legs Remove obstacles between partners. No desk or table between you Breathe slowly and relax Keep relaxed eye contact. Don’t look down or into space Let the Contrary who asked for the dialogue lead [...]
The Catalyst
I hope you enjoy this amazing video from my good friend Dustin Hughes – you can learn more about him at – http://www.dustin360.com/
Tips for Community and Diversity Engagement
Leave a Good Name Behind in Case you Return – African Proverb Be remembered as honest, trustworthy and capable of telling the truth without inflicting pain, being open to new ideas, giving credit where it is due, mentoring and demonstrating selflessness and generous behavior. This kind of legacy behavior is welcomed anywhere, not just in [...]
Vision of a Regenerative Work Culture
Key performance factors are common in a Regenerative Work Culture. This vision describes a few of them: A Site and/or Business Vision and Mission guides the work • The Mission and Vision have been communicated throughout the entire organization • People know how their role contributes to the Mission and Vision and customers • Each [...]
Rene Rodriguez on Employee Engagement
The 2003 Towers Perrin Report on Engagement, plus several dozen rigorous studies, have shown that when Employee Engagement improves, Revenue Increases and the Cost of Goods Sold Decreases. <strong>A 10% improvement in Engagement creates a 1% improvement in revenue … and a 3% improvement in profitability. </strong> We believe that employee engagement and resilience are [...]
What is a Culture of Engagement?
Generate Quality Results with a Culture of Engagement and Vitalization The proven Volentum approach makes it easier to grow and change through vitalized, energetic work cultures of engagement. The Volentum approach builds upon group strengths, stimulating rapid problem solving of real issues and building or repairing trust and teamwork. The results are reduced conflict, change [...]
The “Worth-Your-Time” Test
As I was doing my morning peruse of Facebook and Twitter feeds, I ran across an article shared by my good friend and colleague (and marketing guru) Torry Burdick. The title was “The Worth-Your Test”. It caught my attention because I have been wrestling with this question for the so long. How do you determine [...]
The "Worth-Your-Time" Test
As I was doing my morning peruse of Facebook and Twitter feeds, I ran across an article shared by my good friend and colleague (and marketing guru) Torry Burdick. The title was “The Worth-Your Test”. It caught my attention because I have been wrestling with this question for the so long. How do you determine [...]
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